When giving a station tour, what is the first action to take?

Beginning a station tour by greeting the tour participants promptly sets a positive tone and fosters an environment of respect and engagement. It establishes a connection between the firefighters and the guests, which is crucial for creating an inviting atmosphere. A warm greeting helps to assure visitors that their presence is valued and invites them to participate actively in the tour.

This initial interaction also allows you to gauge the participants' interest levels and perhaps tailor aspects of the tour to address specific questions or areas of concern they might have. By prioritizing this personal connection, the effectiveness of the subsequent tour elements, such as explaining equipment or demonstrating safety measures, is enhanced, as the guests are likely to be more receptive and engaged.

The other options may follow as part of the tour but are secondary to the importance of establishing rapport and a welcoming atmosphere right from the start.