What should you do when answering a non-emergency call?

When handling a non-emergency call, the appropriate action is to refer the caller to the appropriate authority. This approach ensures that the caller receives the correct guidance or assistance needed for their situation. By directing them to the right contact or agency, you support the caller in resolving their issue effectively without creating unnecessary delays or complications for emergency services.

Engaging in personal opinions or escalating the matter to a supervisor is not suitable in non-emergency situations, as these actions may not provide the caller with the practical help they expect. Taking detailed notes and then hanging up does not serve the caller's needs either. Instead, it's crucial to connect them with someone who is specifically equipped to handle their inquiry or concern. This method promotes efficient communication and enhances the overall support mechanism for the community.